Te Aroturuki me ngā Pūrongo Monitoring and reports

Papakāinga Ahungarua | Retirement Villages

The Retirement Commissioner monitors the effects of the Retirement Villages Act 2003

An independent monitoring programme began in 2008, with reports on the following focus areas:

  • 2019-20: Operator financial assistance to residents
  • 2018-19: The interface of Retirement Villages and Aged Care
  • 2017–18: The effectiveness of statutory supervision
  • 2016–17: The effectiveness of independent legal advice
  • 2014–15: The disputes process
  • 2011: Residents
  • 2010: Owner-operators
  • 2009: Statutory supervisors

The Commission’s 2019/20 focus area is being determined.

Monitoring reports are available here.

Complaint data

Since 1 April 2017 the Commissioner receives six-monthly reports from operators of all registered retirement villages about any formal complaints they have received in the preceding six-month period. Te Ara Ahunga Ora Retirement Commission collects this information as part of its monitoring function under the Retirement Villages Act. 

Each operator reports about the number of formal complaints during the six-month period, classification, resolution rate and information about the outcome. The operator also reports how many formal complaints were referred to either a statutory supervisor or mediator.

The Commissioner uses this information to monitor trends and any concerns or issues in the industry and to inform the minister. Te Ara Ahunga Ora publishes a summary of the information received but does not publish the identity of any complainant or village involved in a complaint.


Latest report