Monitoring and Reports
The Retirement Commissioner monitors the effects of the Retirement Villages Act 2003.
An independent monitoring programme began in 2008, with reports on the following focus areas:
2017–18: The effectiveness of statutory supervision
2016–17: The effectiveness of independent legal advice
2014–15: The disputes process
2009: Statutory supervisors
Monitoring reports are available here.
Since 1 April 2017 the Commissioner receives six-monthly reports from operators of all registered retirement villages about any formal complaints they have received in the preceding six-month period. CFFC collects this information as part of its monitoring function under the Retirement Villages Act.
Each operator reports about the number of formal complaints during the six-month period, classification, resolution rate and information about the outcome. The operator also reports how many formal complaints were referred to either a statutory supervisor or mediator.
The Commissioner uses this information to monitor trends and any concerns or issues in the industry and to inform the minister. CFFC publishes a summary of the information received but does not publish the identity of any complainant or village.