Resources

Click to download PDF resources:

• Liquor Licensing in Retirement Villages
  
  
• Flow Chart: What Happens if a Retirement Village or Unit is Damaged or Destroyed?
  
  
• Flow Chart: Pathways to Care for Retirement Village Residents

Download these checklists to use when visiting retirement villages:

• Lifestyle Checklist

• Financial Checklist

• Signing Up Checklist

If a village offers care facilities in the event that your circumstances change, see our Pathways to Care information sheet. Ask the operator about the costs of care should you need more care in the future.

From time to time, the New Zealand Law Society produces a checklist for lawyers advising intending residents.

See Lawyers Education for more information. 

Dispute forms

The schedule to the Retirement Villages (Disputes Panel) Regulations 2006 on the New Zealand Legislation website provides the following forms for use during the dispute process:

• Dispute notice

• Reply to dispute notice

• Request to witness to attend hearing of disputes panel

• Notice of refusal to hear or to continue to hear a dispute

• Reference of dispute under Retirement Villages Act 2003 to District Court

• Notice requiring operator to appoint new disputes panel

• Decision of disputes panel

• Application to disputes panel

Complaint reporting 

Click here to access complaint reporting for retirement village operators

To help people understand the main financial terms of the disclosure statement and occupation right agreement, the Retirement Village Association's member-operators have trialled the use of a 'key terms' disclosure summary during 2017. 

The summary sets out some important terms intending residents should be asking an operator about when considering a retirement village, and when consulting with a lawyer.

Download an example of the 'key terms' summary template here.

The content of each term will differ from village to village.

Intending residents inspecting different retirement villages might collect each member-village's summary document to compare financial terms before deciding which village may be right for them or not.

Note: Not every village may be using a key terms summary as part of the disclosure documents provided to intending residents.

The Commission has recommended that use of the key terms summary be a mandatory requirement for membership of the Retirement Villages Association. 

You can also compare entry ages, conditions, indicative costs, and fees of retirement villages on this tool provided by the Aged Advisor website. The figures used in the tool are indicative only and the Aged Advisor website asks users not to use it as a primary basis for making decisions.

There are additional cost implications if you or your spouse need home support services, or are needs-assessed for residential care while you are living in a retirement village.

We are in the process of creating short videos explaining some of the implications, including real experiences from residents and their children and will upload them here.

See our 'Care pathways for retirement village residents' flowchart explaining different types of care costs for different types of accommodation. It includes tips and links to further sources of information. 

For further information about the cost of care we recommend you call:

• Seniorline, a DHB-provided service - 0800 725 463

• Work and Income Residential Subsidy Unit - 0800 999 727